Refund policy

Draft — review with a lawyer. This text has not been reviewed by a lawyer and is not final.

Try the Free tier first: it runs all lighting, so you can check that RigLit sees your devices before you pay.

7-day refund

• Any Pro purchase (monthly, yearly or lifetime) can be refunded in full if you ask within 7 days of the payment.
• For a subscription, this covers the first payment and each renewal, if you ask within 7 days of that renewal.
• No reason is needed, though we would like to hear it.

How to ask

Email us from the address you used to buy, with your order number. Write to the contact address on this site.

What happens next

• We confirm within 3 working days.
• The money goes back to the original payment method through the payment provider (Razorpay in India; Paddle or Lemon Squeezy elsewhere). Banks usually take 5 to 10 working days to show it.
• Your Pro licence is deactivated. RigLit carries on as Free.

After 7 days

Payments are not refunded after 7 days, except where the law requires it. You can cancel a subscription at any time; Pro stays on until the end of the period you paid for.

Misuse

We may refuse a refund where a licence is being abused, for example repeated buy-and-refund of the same plan.

This policy is governed by the laws of India and does not take away any rights you have under the Consumer Protection Act, 2019.